Refunds and withdrawal

Before we start, a full refund

You pay for the package upfront. We start training the model and generating the photos only after payment, at your express request.

If you withdraw before we have begun training and generating, we refund the whole price. You pay nothing.

Once we begin, the right of withdrawal ends

The photos are made bespoke to you — this is personalised digital content. Before paying you expressly request that we begin immediately after payment, that is before the 14-day period expires, and you confirm that you thereby lose the right of withdrawal once we begin.

The right ends when we begin training and generating this content made bespoke to you — under Article 16 of Directive 2011/83/EU.

Without that statement the payment does not start at all.

Complaints where the service fails

Your right to complain about a defective service is separate from the above and cannot be excluded.

If we do not deliver the photos after payment, the files are damaged, or the service does not perform as agreed, write to us. We answer complaints within 14 days. If we do not bring the service into conformity, you are entitled to a price reduction or to withdraw and get your money back.

Refunds go back by the same payment method you used, at no cost to you.

What we do not refund

We do not refund because you changed your mind after we delivered the photos. You see the package and the guaranteed number of photos before you pay. AI generation is probabilistic; we cannot guarantee a particular styling of every photo, which is why we generate more and automatically pick the best.